Refund & Returns Policy

Shop with confidence. Items may be returned within 30 days in original condition. Refunds are processed to your original payment method. Some exclusions apply (electrical parts, clearance, custom orders). Damaged or incorrect items will be replaced at no cost.

At West Marine Part Depot, your satisfaction is our priority. We aim to make every purchase smooth and hassle-free. If you’re not completely satisfied with your order, please review our refund and return guidelines below.

Eligibility for Returns

  • Items may be returned within 30 days of delivery.

  • Products must be unused, in original packaging, and in resalable condition.

  • Proof of purchase (receipt or order confirmation) is required.

  • Certain items, such as electrical parts, clearance items, and custom orders, are non-returnable unless defective.

Return Process

  1. Contact Us – Email our support team at sales@westmarinepartsdepot.com or call [insert phone number] with your order details to request a Return Authorization.

  2. Package the Item – Securely pack your item(s) in the original packaging.

  3. Ship the Return – Customers are responsible for return shipping costs unless the item arrived defective or incorrect.

  4. Inspection & Approval – Once received, we’ll inspect the item and notify you of approval or rejection.

Refunds

  • Approved refunds will be issued to your original method of payment within 5–10 business days.

  • Shipping charges are non-refundable, except in cases of defective or incorrect items.

  • If your refund is delayed, please check with your bank or payment provider as processing times may vary.

Exchanges

  • We only replace items if they are defective or damaged.

  • If you need to exchange an item, please contact us directly to arrange a replacement.

Damaged or Incorrect Items

If you received the wrong item or a product arrived damaged, please notify us within 7 days of delivery. We’ll cover the return shipping and send a replacement at no additional cost.

Contact Us

For any questions about returns or refunds, please reach out to:
📧 sales@westmarinepartsdepot.com
📞 [insert phone number]

⚓ At West Marine Part Depot, we stand behind the quality of our products and are committed to keeping you on the water with confidence

Frequently Asked Questions (FAQ)

You can return most items within 30 days of delivery, as long as they are unused, in original packaging, and in resalable condition.

Yes. Electrical parts, clearance items, and custom/special orders cannot be returned unless defective or damaged.

Customers are responsible for return shipping costs, unless the item was shipped incorrectly or arrived damaged/defective.

Contact our customer support team at sales@westmarinepartsdepot.com to request a Return Authorization and instructions.

Once we receive and inspect your return, refunds are issued within 5–10 business days to your original payment method.

 

Yes, exchanges are available if your item is defective or damaged. Please contact us to arrange a replacement.

Please notify us within 7 days of delivery. We’ll cover return shipping and send a replacement at no cost.